I became a DME provider specifically for sleep apnea because I too am a hosehead. When I got my first CPAP, I had a totally different career - one that placed a very high value on good customer service. My provider (it has five letters in the name...) basically handed me a machine and a mask and said good luck. I struggled for more than three months before I found out that alternative masks even existed. With the dot com implosion of 2001, I had to change careers, and I settled on sleep disorders because I knew there had to be a better way to do things. At SomniHealth, we typically spend at least 90 minutes with a patient and bed partner to educate, train, and try on as many masks as it takes till we find the right one.