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Permalink Reply by ZolliStar on December 16, 2011 at 9:35am

Nan, I agree with Mary: Let us know how you're doing.

Johnny Goodman has proved himself to be a really good man working with you. Moreover, like Sleepgs, I hear really good comments about CPAP.com. From everything I can tell, the organization has done its best to satisfy your needs. Indeed, I think you were met more than half way.

~ ZolliStar

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Permalink Reply by Nan on December 20, 2011 at 4:53pm

Mary, I did send a reply. I do not feel that the auto-pap works well at high settings. It does work in a regular mode. I am much more comfortable on the system one. I never talked personally with Johnny , he had his sale rep Elizabeth  call me . I explained exactly what I just said above. I just had a visit with my sleep therapist and she stated ," as high as my setting is ,she would not recommend an auto setting machine, because the air intake works in such extremes at trying to adjust to the patient breath by breath". I still feel there is something wrong in the auto setting, but I couldn't explain in a way that would satisfy anyone. I keep the machine only as a backup  in case something goes wrong with the system one. . What I have learned is that I need to purchase through a service with a representative who can meet with me.I can buy duplicate items that I know work like my system one  or an activa mask and supplies.The last rep I spoke with was very good, but there were those who were unhelpful. 

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Permalink Reply by Doug Hudiburg on December 21, 2011 at 2:05pm

Hi Nan.

I was involved in the development of the IntelliPAP and I think your intuition is dead on. 

For MOST patients, the out-of-the-box settings will work just fine. For some patients, the algorithm needs to be adjusted. One nice thing about IntelliPAP is the settings CAN be adjusted a very fine level of detail.  But, this process is not easy.  It becomes kind of a test and refine approach. i.e., you make some changes, test (sleep with the device) then make some more changes.  If you can go through the cycle enough, you can find the setting that works well for you.

As I said, though, it's not that easy do do.

I'm sure Johnny and team would be willing to stay with you through the process, but that's a tough situation to handle over the phone.

I once worked with a sleep lab owner who had a patient on IntelliPAP who was in a similar situation. It took about 6 adjustment and testing cycles to get it 'dialed in' right. The lab owner went to the patient's house every evening and made adjustments until it worked.  No other machine would have allowed that level of fine tuning, but it is an intensive process.

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Permalink Reply by Nan on January 23, 2012 at 2:53pm

Hi Doug, Thank You for sharing information. My sleep Therapists has tried to regulate. It's been a month and the problem in auto adjust continues. It works fine if kept at one setting. I can only use this machine as backup on a regular setting; the auto setting doesn't work for me for all of the reasons you stated. In the future I am going to buy through my Sleep Therapist as their help and hands on guidance assures me of a better purchasing experience. For items I've purchased past I can see purchasing on line,but not for machines or a mask that I'm unfamiliar with. Thanks for listening and knowing what I was experiencing. 

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