<quote>
Comment by 99 1 day ago
- i have just purchase prsystem 1 auto from intus health care
and complained that there were no back light
they told my that that feature was discontinued, which i temporaraly accepted. but on thinking about it i emailed resperonics and am waiting for an authoruive reply
- --------------------------------------------------------------------------------
- Comment by 99 3 hours ago
- authoritative answer from Philips Respironics System one auto flex
i does have a back light
Dear Sir,
I can confirm REMStar Auto System One does have backlight with it.
Kind Regards
Drew Hodd
Customer Relations
Respironics UK
Philips Home Healthcare Solutions
Chichester Business Park, City Fields Way, Chichester, Tangmere, West Sussex, PO20 2FT
T: +44 (0) 800 1300 845
M: +44 (0) 800 1300 846
E: Andrew.Hodd@philips.com
Philips Electronics UK Ltd. Registered in England No. 446897
Registered Office: Philips Centre, Guildford Business Park, Guildford, Surrey, GU2 8XH
- --------------------------------------------------------------------
- Comment by 99 1 hour ago
- getting the run around
Dear Mr Williams
We have already explained to you that there is no back light on the System One machines. This is the way Philips Respironics designed it.
--
Regards,
Linda O'Rourke
Customer Care Team
Intus Healthcare Ltd.
Therapeutic Options
for Proactive People.
so posted email from philips respironics back
- ------------------------------------------------------------------------
- Comment by 99 1 hour ago
- now say that the back light is not functional without the humidifier and for it to work you need to attach an humidifer
- ------------------------------------------------------------------------
- Comment by 99 1 hour ago
- Dear Mr Williams,
Further to our conversation earlier, I can confirm that it is possible to set a backlight on the Cpap device without attaching a humidifier. Instructions on how to do this will be in your options manual.
If you need any other information then please feel free to send me an e-mail or give me a call and I’ll see what I can do.
Hope this helps.
Best regards
Adam Dummer
Customer Relations Assistant
Respironics UK
Philips Home Healthcare Solutions
-----------------------------------------------------
Chichester Business Park
City Fields Way, Tangmere, Chichester, PO22 2FT
Tel: +44 (0) 800 130 0845
Fax: +44 (0) 800 130 0846
WebSite: http://www.philips.com/respironics
E-Mail: adam.dummer@philips.com
*****************************************************
Philips Electronics UK Ltd. Registered in England No. 446897
Registered Office: Philips Centre, Guildford Business Park, Guildford, Surrey, GU2 8XH
- ----------------------------------------------------------------
- Comment by 99 27 minutes ago
- repironics now say that the light does not work without the humidifer attached</quote>
- ----------------------------------------------------------------
-
- I cannot speak for the PR S1 CPAPs in the UK or other countries. BUT I CAN speak for the PR S1 BPAP Auto w/Bi-Flex that I was provided w/here in the USA.
- The PR S9 BPAP Auto w/Bi-Flex does NOT have a backlit LCD screen w/OR w/o the integrated humidifier attached, at least NOT those versions produced before 28 March 2010 when I received mine.
- I have both the Users Manual AND the Clinicians Manual for the PR S1 BPAP Auto w/Bi-Flex and I will go back and re-read them thoroughly and IF I find different and that I have missed such reference in prior readings of them I will return and post that info here.
Tags:
-
▶ Reply to This