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A smell like from garlic is being emitted from the water chamber. of a ResMed . I have washed it with soap and water and then with vinegar and water.  The smell disappears.  But when I attach the hose to the mask and turn the machine on, the smell returns.  My husband has verified the smell.  I call the clinician from Res Med and they will send me a new machine saying that it has to be disassembled to find out if a mold or short circuit is the cause.  Has anyone heard of this before?

Sandy

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I called Poland Springs and they took all the info, lot number, place of purchase and they will give me a coupon for some gallon jugs.  They said it is best to store opened bottles in the refrigerator.  Thanks for your reply.  I never suspected the water as being the source of the odor.  Now it seems so logical.

Sandra Ceslowitz said:


Judy said:

Contact information for the company is on the label. Call them and tell them about this. They will tell you where to look on the label for the lot number or identifying information. The sooner you do this the better for all who have bought the distilled water from this particular lot or batch.

 

Don't put the company on the defensive by having someone identified as a lawyer being the first contact about this. Give them the opportunity to identify and rectify the mistake.

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