"please keep me updated about oximeters "
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New "Rant" about DME/Wisp
Well, it had been three months since I received my original Wisp. And while it is still working well I wanted a "spare" on hand...just in case! So I called my DME to ask if they had the one with the fabric frame in stock. They did. The next day I drove there and picked up the new mask and one extra cushion. All to be billed to my Insurance. When I got home I realized they had the clear frame and not the fabric. I called and told them I would take it back today and exchange for the fabric one. They had already thrown the charge slip away from the day before. Wrote me up a new one for today. Then the RT says, "let me open it up and remove the two cushions you do no fuse." I told her "no", I wanted them. I know they had given me a new cushion from a mask set a couple of months ago and then charged it to the insurance. So they received $$ for it twice. That is why she wanted to get the two extra in the package today!!!! This is fraudulent. That being said....if anyone on here uses either the smallest cushion or the largest cushion for the Wisp I will gladly mail them to you (if you just pay for shipping) I am debating whether to say something to my insurance company. I feel this goes on a lot!!!! Also noticed on todays receipt they charged for 2 nasal cushions ( I was given ONE.....1 nasal mask, (given ONE) and 1 headgear. I was not given this as it is included in the whole mask set up. So now I am going to wait and see how they actually bill for this. If they do it incorrectly I will for sure call my insurance. Are there less honest people in the world now???
Views: 437
Replies to This Discussion
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Permalink Reply by Ginny Edmundson on
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Not sure I can explain in words!!!! I double the rubber band and pull it through itself, and wrap around the tubing then have the safety pin through the opening of the rubber band pinned to my bed. I need a picture to explain it!!!
Louise said:Ginny, I so agree with your DME frustration. I still haven't gotten billing for my original Wisp. I've since gotten one cushion & am calling this next week about another new one & frame. I too don't like not having extra parts. I am totally satisfied with my new Wisp. Can you explain a little more about the rubberband pinned to sheet for tubing?
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Permalink Reply by Louise on
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Not a problem Ginny, I am noticing with the light weigh newer mask the hose can feel heavy & new ones unbendable. Just thought if it was a great solution to the hose struggle it maybe a good one. When I get out a new hose I'll try something.
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