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Remember I said I felt like the cpap witch?..well..
I took my ResMed ASV back to the supplier. Now don't hyperventilate! I have every intention of getting another, but not from this company, and not till after my doctor has confirmed the settings, I get the right mask, that I can have a card reader, that the Results screen is enabled, and some other things. I have found a local supplier, stopped by and talked with the CRT and feel like this supplier is going to be just what I need, as well as much closer nearby, and with 24 hour service. That would have helped the night I was blowing the curtains around at 1130 pm with my ears popping.
I felt I had to stop the clock is because my insurance's policy is to lease the machine for a month, then purchase it. I felt like I was using up my month because I had not used the machine but twice in 9 days, and the settings were not right. I had gone in and enabled the Results menu, and also lowered the pressures, and I realize that is (illegal) and not something I should be doing. The whole thing was creating a lot of frustration and anxiety on my part, and I didn't see how to fix it. After calling the doctor's crt and being made to feel like I just wanted a cute little machine, and to use the wrong mask, I really didn't see how calling my doctor's office again was going to get things straightened out. And I figured they would send me back to the same supplier; I thought if I got the next machine from them, they would be the contact for future problems, and I do not want to deal with them again.
I talked with my insurance company and told them I was returning the machine due to poor technical support, they entered it in my file, and will give me another month's lease with a new supplier, they were quite accommodating..
I delivered to my doctor's office a letter listing the issues that were creating a lack of confidence on my part in my treatment. I did not feel like a telephone conversation would work, at this point. I have seen that the work order was dated over a week before my 2nd sleep study, so am wondering if the settings were updated after my 2nd sleep study, or are from the first one which my doctor told me was inconclusive and needed to be repeated. This, along with the wrong mask, could be why I had so much difficulty. I am now waiting on a call from my doctor to meet with her, discuss the 2nd sleep study, and go from there.
Please realize I am being treated at a very large medical center with a teaching hospital. I have the doctor that I saw initially, and have talked with her on the phone, but not seen her again. Another doctor went over the first sleep test with me. The lady that fitted my mask (do not know her title/position) is the person that had handled all the contacts with me and supplier about the machine, mask and prescription. My doctor was on vacation when I got the machine, and another doctor talked to me about that. So I definitely have a 'Who's on First??' problem, I think, and I want my first doctor to review all that has happened. I didn't see how to get that done without stopping treatment.
On another note..I have mentioned what I felt was poor support from the supplier, who is a national company, I suppose with local franchisees. When I returned my AVS, I was surprised to learn that there was no refund for unused month (21 days). Because I had previously been given some inaccurate information (was told ResMed ASV was $10,000 retail, but insurance to be billed $4056, I think MSRP is $5900; $365 for 2i humidifier) I called the same company in another state and asked about their prices. They confirmed that the lease was not prorated, which would have been nice to know going in. They would bill the insurance company $3023, and 2i was $190.
Is such a wide variation in prices normal? I know the internet suppliers often have steeply discounted prices, but it seems there should not be 30% and 50% price differences in the same company, in similar metropolitan areas (capital city of the state, large universities, etc).
I am usually pretty tolerant, but I am starting to wonder about this whole process. I have seen in the discussions where changing doctors etc seems to be a fairly common occurrence. Of course, I realize that people who are having problems are more likely to look for information elsewhere, just as I have done, and so use sites like this; the happy campers aren't going to be up at 2 am surfing discussion groups on the internet, lol. I realize I don't have the credentials to argue with the doctor, and I try to compensate for my Baby Boomer control issues... but there have been so many issues, my red flags are waving, and I feel like my only option is to draw a line and to start over.
Do you think I am overreacting? I can eat crow if I have to.
Which leads me to my next question--it appears that the adjustment period is very difficult for most patients. When I asked my 'fellow' about reducing the pressure, she immediately said That won't work for you, the sleep study said you need ranges of XX-XX to correct your apnea.
This seems a little like telling a 10 year old who has never learned to skate, but wants to be a figure skater, OK, I will help you, the first thing we are going to work on is a triple axel, as you will have to do that to win a gold medal in the Olympics!!
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