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That's whacked. Are there any machine error codes? View the log. Hold the humidifier button and ramp button down while plugging in the power cord. Continue holding the buttons down until the unit beeps. The most recent error code will be displayed. Pressing the humidifier key will cycle through the error log, showing the last 10 errors (if present).
mollete
Well, I have the same machine, and EncoreViewer...and, well, the results you're getting don't make sense to me....
FWIW, this is the kind of results that I get (in fact, I printed a copy of this report to give to my doctor at my last follow up)...
Hmmm, the vertical usage bars are black (instead of green)....the one time that happened on my report is when I hit the ramp button instead of the off button when I woke up. Noticed machine still going when I came back later to clean it (fortunately it happened on the weekend?)
Perhaps there's something wrong with the machine and its not sensing things correctly? I'd take it in to get checked out...
The Dreamer.
Do you think a look-see at her export (.xml file) would give you any useful information for future troubleshooting? Or does "Encore Viewer" even have export function?
I had also thought that she could have used Phil's SmartCard Tool from myCPAP.org to reformat her Smartcard, but I couldn't get the tool (v1.06) to load.
mollete
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