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He wants to get and keep his Leak rate UNDER the red line in the bar graph. First off make sure the Mask Selection is set correctly for the Quattro. Then check he has the right size Quattro for him.
He might want to try using a Mack's Silicone Ear Plug, rolling it in the palms of his hands to form a thin tape or rope and laying that on the Quattro's outer cushion cover along the line where it lays on his face to help form a better seal and to protect the tender skin at the bridge of his nose.
With the Quattro especially, due to that thin outer cushion cover, it is important to not have the mask fitted too tight. The cushion cover needs to fill w/air so it can "float" on his face and seal against leaks. Generally, you want the top straps looser than the bottom straps. Leaks around the eyes are generally corrected better w/the bottom straps than the top straps. Running your fingertip along the seam line between mask and skin also helps to turn the edges under and seal better.
Has he watched the CD/DVD that came w/his Quattro so that he puts it on and fits it correctly? One should ALWAYS lay down when fitting their mask; then lay the mask on the face SLIGHTLY lower on the nose than where it should ultimately go, turn the CPAP on at the set (not Ramp) pressure and then adjust the straps, lift the mask SLIGHTLY away from the face for it to fill w/air again and then move it SLIGHTLY up into position on the nose. That turns the thin cushion cover edges UNDER so that they don't cut into the tender skin at the bridge of the nose. It also helps to either clip the hose to the PJs to prevent "hose drag" during the night or hang the hose above the head to prevent "hose drag" downwards which can really contribute to bridge of nose discomfort.
Mike, unlike the Respironics where you must subtract your allowed vent rate at your set pressure from the reported pressure, the Resmeds have a Mask Selection feature. You set the Mask Selection to the Resmed mask you are using and the xPAP automatically deducts the allowed vent rate from the reported Leak rate. On the other hand, if you use other than a Resmed mask, you do have to do your own math.
With other than a Resmed mask you always use the Standard mask selection. Using the Standard mask selection the Resmed xPAPs automatically deduct 0.4 L/s (24 L/M) from the reported Leak rate and you have to do the math from there.
So assuming the Mask Selection has been correctly set for the Quattro the Resmed xPAP has done the math for him in already having deducted the allowed vent rate for the Quattro at his pressure when reporting his Leak rate.
Get outta that full face mask. They are leak monsters to be used only after all else fails. Try the Resmed Activa LT, the Swift LT, or the Piritan Bennett Breeze.
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